We are experiencing technical issues with accessing/working on online service requests. We are working to resolve this.  Our apologies for the inconvenience.

Here we explain how services are affected. 

Missed bins

If your reported a missed bin on Wednesday 4 January or Thursday 5 January, there may be a delay to your collection. Please leave your bin out and we will collect it as soon as possible. Our apologies for the inconvenience.

Planning applications

Have you received my application? 

Receipts for any planning or licensing application received will be acknowledged once the systems are back up and running. 

Can I comment on a planning application? 

It is still possible to view and comment on planning applications using the council's website. Go to: search or comment on a planning application. Reports and documents attached to planning applications are accessible intermittently. Our apologies for this inconvenience.

We will consider comments received after the consultation end date up until the drafting of a delegated decision or the Friday before a planning committee. If you are concerned an application will be determined before you have been able to review the plans and submit your comments, please email tplan@elmbridge.gov.uk  

When will my application be decided?

While the systems are down it will not be possible to process decision notices. 

Homelessness

If you are in an urgent situation where you are homeless today and cannot reach us on our usual number (01372 474 590), please contact us on 07935 317026. 

Meals on wheels

If there are any weekend meals on wheels changes/cancellations, please phone:

• for Molesey ,Thames Ditton, Long Ditton, Hinchley Wood, Claygate and Esher: 020 8979 5773
• for Walton, Weybridge, Hersham and Cobham: 01932 246267

Over the weekend, a voicemail message can be left, and messages will be listened to daily.